Refund and Returns Policy

At Ordinary Pakistan, customer satisfaction and product quality are our top priorities. We are committed to providing a professional, secure, and reliable online skincare shopping experience across Pakistan.

Please read our Refund & Return Policy carefully before placing an order.

7 Days Return Policy

We offer a 7-day return policy for eligible products. Customers may request a return or exchange within 7 days of receiving their order under the conditions mentioned below.

A product may qualify for return or exchange if:

  • The item delivered is damaged, defective, or incorrect
  • The product remains unused, unopened, and in its original packaging
  • The return request is submitted within 7 days of delivery
  • Valid proof of purchase or order confirmation is provided

Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged unless the product received was damaged or incorrect.

Non-Returnable Products

The following items are not eligible for return or refund:

  • Opened or used skincare products
  • Products without original packaging
  • Items damaged after delivery due to customer misuse
  • Sale or discounted products
  • Promotional or clearance items
  • Change of mind after order confirmation

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of receiving your order.

To process your request quickly, kindly provide:

  • Order number
  • Product images
  • Clear photos showing the issue
  • Your contact details

After reviewing the request, our support team may offer:

  • Product replacement
  • Exchange
  • Refund approval (where applicable)

Refund Process

Once the returned item is received and inspected, customers will be informed about the refund approval status.

Approved refunds may be processed through:

  • Bank transfer
  • Mobile wallet transfer
  • Original payment method (if applicable)

Refund processing times may vary depending on banking channels and payment providers.

Exchange Policy

We only replace products that are:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

All exchanges are subject to product availability.

Order Cancellation

Orders can only be canceled before shipment confirmation. Once an order has been dispatched, cancellation requests may not be accepted.

Shipping Charges

Shipping charges are non-refundable unless the return is due to:

  • Wrong product delivery
  • Damaged product received
  • Verified fulfillment error from our side

Contact Us

If you have any questions regarding returns, refunds, exchanges, or order support, please contact us.

THEORDINARYS (SMC-PRIVATE) LIMITED

Thank you for shopping with Ordinary Pakistan.