Customer Help
How Can We Help?
How Can We Help?
General FAQs
General FAQs
Are your The Ordinary products original?
Yes. We sell genuine imported The Ordinary skincare products sourced through trusted international suppliers. Every product is checked before dispatch to help ensure authenticity and quality.
Are you an official The Ordinary store in Pakistan?
No. OrdinaryPakistan.com.pk is an independent online retailer offering imported The Ordinary skincare products in Pakistan. We are not affiliated with, endorsed by, or operated by DECIEM or The Ordinary.
Do you deliver across Pakistan?
Yes. We offer nationwide delivery to major cities and remote areas across Pakistan. Delivery times may vary depending on your location.
How can I verify the authenticity of my product?
You can check the packaging, batch code, labeling, and overall product quality. If you have any questions after receiving your order, our customer support team is available to assist you.
Which The Ordinary serum is best for beginners?
It depends on your skin concern. Popular beginner-friendly options include Niacinamide 10% + Zinc 1% for oily skin, Hyaluronic Acid 2% + B5 for hydration, and Glycolic Acid 7% Toning Solution for improving skin texture. We recommend reading the product descriptions or contacting us for guidance.
Can I return or exchange a product?
If you receive a damaged, incorrect, or defective product, please contact us within the period stated in our Return & Refund Policy. We will review your request and assist you according to our policy.
How can I contact customer support?
You can reach us through our Contact Us page, email, or WhatsApp during business hours. Our team is happy to help with product recommendations, order updates, and general inquiries.
Didn’t find your Answer?
Didn’t find your Answer?
Contact us at:
Address :
56 C Ittefaq Town, Lahore, Pakistan
Contact Number : +923364987076
Email: info@ordinarypakistan.com.pk
Mon-Fri 9am-6pm